Question 1

What is fiber internet?

Accepted Answer

Fiber internet is a broadband connection that uses fiber-optic cables to deliver high-speed internet directly to your home. It offers faster speeds and more reliable connections compared to traditional copper-based networks.

Question 2

How fast is Metronet's internet?

Accepted Answer

Metronet offers a range of speeds, from 150 Mbps to 2 Gbps, depending on the plan you choose. Our fiber network provides symmetrical upload and download speeds, ensuring consistent performance for all your online activities.

Question 3

Is there a data cap on Metronet plans?

Accepted Answer

No, all Metronet plans come with unlimited data. You can stream, game, and browse as much as you want without worrying about overage charges or slowed speeds.

Question 4

How long does installation take?

Accepted Answer

Typical installation takes about 2-3 hours. Our professional technicians will ensure everything is set up correctly and walk you through how to use your new fiber internet service.

Question 5

Can I keep my current email address and phone number?

Accepted Answer

Yes, you can keep your current email address with your previous provider. If you're signing up for Metronet's phone service, we can help you transfer your existing phone number in most cases.

Question 6

How much does Metronet cost?

Accepted Answer

Metronet offers various plans starting from $34.95/month for the first year. Prices may vary based on the speed tier and any current promotions. Visit our Plans & Pricing page for detailed information.

Question 7

Do I need to sign a contract?

Accepted Answer

Metronet offers no-contract options, giving you the flexibility to change or cancel your service without long-term commitments. However, some promotional rates may require a term agreement.

Question 8

What equipment do I need for Metronet service?

Accepted Answer

Metronet provides a fiber modem and an eero router with your service. These are included in your monthly fee and are professionally installed by our technicians.

Question 9

How reliable is Metronet's service?

Accepted Answer

Metronet's fiber-optic network is highly reliable. Fiber is less susceptible to interference and weather-related outages compared to traditional cable or DSL networks, resulting in a more stable connection.

Question 10

What kind of customer support does Metronet offer?

Accepted Answer

Metronet provides 24/7 customer support. You can reach us by phone, email, or through our online support center. We also offer local, in-person support in many of our service areas.

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