Verified Customer Reviews

After 6 months with Metronet's 1 Gig plan, I'm still amazed by the consistent speeds. I work from home as a software developer and regularly transfer large files. Upload speeds are just as fast as download, which was never the case with my old cable provider. Customer service has been responsive the two times I've needed them—once for a WiFi configuration issue and once for a billing question. Both were resolved in under 10 minutes.

The internet speed is fantastic—consistently over 900 Mbps on my 1 Gig plan. My family of 5 can all stream, game, and video chat simultaneously without issues. The initial installation process took longer than the 2 hours promised (closer to 4 hours) because they needed to run new fiber to our home. The technician was knowledgeable and kept me informed throughout. I'm taking off one star only because the eero router they provided needed a firmware update to fix some initial connectivity issues with our smart home devices.

As a competitive gamer who streams on Twitch, internet performance is critical for me. Metronet's fiber has been a game-changer with ping consistently under 15ms and zero packet loss. I've been able to stream in 4K while playing online games without any performance issues. The symmetrical upload speeds make a huge difference for streaming. I've had the service for 9 months through storms and power outages, and it's been more reliable than my previous providers. Worth every penny for serious gamers.

I've had Metronet's 500 Mbps plan for about 4 months now, and it's been a solid experience. The speeds are consistently around 520-540 Mbps, which is actually above what I'm paying for. Customer service has been excellent—I had questions about setting up a mesh network with my existing equipment, and the rep spent 30 minutes helping me optimize my setup. The only reason I'm not giving 5 stars is that I experienced a brief outage during a thunderstorm, though it was resolved within an hour.

After 15 years with cable internet, switching to Metronet fiber has been revolutionary for our household. We have 4 teenagers who are constantly streaming, gaming, and video chatting with friends. With our old provider, evenings were a nightmare of buffering and complaints. With Metronet's 1 Gig service, everyone gets the bandwidth they need simultaneously. Installation was professional and the technician took time to explain how fiber works and optimize our home network. The best part? Our bill is actually $15 less per month than what we were paying for slower cable internet.

I'm a remote teacher conducting multiple video classes daily, and reliable internet is essential for my livelihood. Metronet's fiber service has been consistently reliable for the 6 months I've had it. Video calls are crystal clear, and I can share my screen while having 20+ students on video without issues. The one time I had a problem, customer service was responsive and fixed it remotely. I'm giving 4 stars instead of 5 only because the initial installation appointment was rescheduled once, which was inconvenient.